Want to Contact Us
T: +44 (0)845 225 6022
E: enquiries@zomp.net
Technical Support Enquiries
If you have Internet Services or a support contract with us please use the contact details below. Please note that the contact details below should not be used for pre or post sales technical support of products purchased online as unfortunately due to the volume of products we sell cannot provide a response to these enquiries. In these instances please contact the manufacturer directly or if you believe an item to be faulty our customer services department.
General Technical Support Enquiries
The number below should be use for customer needing technical support for services that we provide such as Broadband, web hosting and email.
Office hours are 9am - 5pm (GMT) Monday to Friday, a voicemail facility is available outside these times.
| Phone*: | +44 (0)845 225 6022 (Options 2 -> 3) |
|---|---|
| Email: | support@zomp.net |
ZompSquad Helpline
The contact details below are for customers who have a ZompSquad subscription or wish to utilise the service on a PAYG basis.
Office hours are 9am - 8pm (GMT) Monday to Friday, a voicemail facility is available outside these times.
| Members*: | +44 (0)845 2256022 (Option 2 -> 2 -> Access Code) | zompsquad@zomp.net |
|---|---|---|
| PAYG*: | +44 (0)845 2256022 (Option 2 -> 2 -> 1) |
Please Note:
Members please have the serial numbers of your device(s) handy before calling, PAYG customers please have you payment details ready so we can help you as quickly as possible as without them the engineer may not be able to assist you.
Support Contract Technical Support Enquiries
The contact details below are for our customers with support contracts, please note that you will be required to key in your security code and may be asked to confirm your support contract number before being granted access to our support engineers.
| Platinum*: | +44 (0)845 2256022 (Option 2 -> 1 -> Access Code) |
platinum.support@zomp.net |
|---|---|---|
| Gold*: | gold.support@zomp.net | |
| Silver*: | silver.support@zomp.net | |
| Bronze*: | bronze.support@zomp.net | |
| PAYG*: | +44 (0)845 2256022 (Option 2 -> 1 -> 1) | payg.support@zomp.net |
Please Note:
PAYG customers please have you payment details ready so we can help you as quickly as possible as without them the engineer may not be able to assist you. If you already have an open ticket please have this to hand so that the engineer can assist you more rapidly.
*Calls charged at BT's current local rate, other network or mobile providers may vary.
